Effective Date: 14 June 2025

At Grounded Grace, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Namibian Constitution, the Draft Data Protection Bill, and international best practices1234.

1. Personal Information We Collect
We may collect the following types of personal information when you interact with our website or services:
• Name and contact details (such as email address, phone number)
• Information provided when booking meditation sessions or subscribing to our blog
• Any information you voluntarily submit via contact forms or email
• Technical information (such as IP address, browser type, operating system, and usage data)
We do not knowingly collect personal information from children under 18 without verifiable parental or guardian consent, as required by Namibian law5.

2. How We Use Your Personal Information
We use your personal information to:
• Provide and manage our services, including booking and conducting meditation sessions (in-person and online)
• Respond to your inquiries and communicate with you about our offerings
• Improve our website, services, and user experience
• Send you updates or marketing communications (with your explicit consent)
• Comply with legal or regulatory obligations34

3. Legal Basis for Processing
We process your data based on your consent, the necessity to provide our services, and compliance with applicable laws. You may withdraw your consent at any time by contacting us.

4. Your Rights
Under the Namibian Constitution and the Draft Data Protection Bill, you have the following rights:
• Right to access: You may request a copy of your personal data we hold25.
• Right to rectification: You may request corrections to inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data, subject to legal requirements.
• Right to object: You may object to certain types of processing, such as direct marketing.
• Right to restrict processing: You may request limits on how we use your data.
• Right to lodge a complaint: You may contact the Data Protection Supervisory Authority (once established) if you believe your rights have been violated254.

5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Access is limited to authorised personnel and trusted service providers who require it to fulfill their duties3.

6. Sharing and Disclosure
We do not sell or rent your personal information. We may share your data with:
• Service providers who assist us in operating our website and delivering our services (bound by confidentiality obligations)
• Legal authorities if required by law, regulation, or court order
• Other parties with your explicit consent

7. International Data Transfers
If your data is transferred outside Namibia, we will ensure adequate protection in line with Namibian law and international standards5.

8. Children’s Privacy
We do not knowingly collect information from children under 18 without the consent of a parent or guardian. If you believe we have collected such information, please contact us immediately so we can take appropriate action5.

9. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings.

10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our website or services after changes indicates acceptance of the updated policy.

11. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact:
Email: info[@]groundedgrace.org.na
Address: Windhoek, Namibia